Why when I try to log in onto a Windows 2003 server as a regular user I get the following error message “The system could not log on, because to log on to this remote console session you must have administrative permissions on this computer”?

This happens if the "Connect to console" check box in the server settings in Xtralogic RDC is ticked off (on Windows 2003 it is the same as /console option with mstsc) and an administrator user is already logged in on the server console. Before a regular user will be able to log in on the [...]

By | January 15th, 2015|0 Comments

Why when I try to log in onto a Windows 2008 server as a regular user I get the following error message “The requested session access is denied.”?

This happens if the "Connect to console" check box in the server settings in Xtralogic RDC is ticked off. It is the same as /admin option with mstsc and can be used only by admins on Windows 2008.

By | January 15th, 2015|0 Comments

How to reset the master password if it was lost?

The Master password can be reset only by re-installing the app or clearing the app data (global phone Menu > Settings>Applications>Manage applications>Remote Desktop>Clear data). Your saved servers' settings will be lost.

By | January 15th, 2015|0 Comments

Does the app work over a VPN connection?

Yes, the app works over VPN connections. Some VPNs, though, do not allow the Google Play app communicate with Google servers to verify the app license. Workaround in this case is to try to connect when you are not on VPN, the connection will fail, but the license will be verified and cached for about [...]

By | January 15th, 2015|0 Comments

Why am I getting the following error message: “Drive mapping is disabled on the remote computer.” when trying to connect to a remote computer?

The reason this problem occurs is because because drive mapping is disabled on the remote server, but enabled in server server settings in Xtralogic RDC.

By | January 15th, 2015|0 Comments

When trying to connect, I am getting the following error message “License negotiation failed: invalid client, server’s grace period has been exceeded”. How to fix that?

There is probably some problem with Windows licensing on your server, this can be worked around by deleting stored Windows client licenses in the app. Please go to Menu > Settings > Clear Windows licenses.

By | January 15th, 2015|0 Comments

How to make sound from a remote computer play on the phone?

In the server settings in the app, go to advanced tab and select Sound->Play sound on the client. You also might need to log off the current Windows session completely (Start > Log off).

By | January 15th, 2015|0 Comments

My Android phone was replaced, how can I install the app on the new phone?

Register the new phone with the same Google account you had used to purchase the app. Then the app will be available in the My Apps section of the Android Market app.

By | January 15th, 2015|0 Comments

How to perform a drag operation?

Touch, release, touch, drag, release. It is similar to a double click, only on the second click don't release your finger but drag instead and release only then done with dragging.

By | January 15th, 2015|0 Comments

How to do a right mouse click with a touch screen?

To make a right click, touch, hold for at least 1 second without moving.

By | January 15th, 2015|0 Comments